Hello, I'm Jeremy Fontenot

Bridging Passion and Expertise in IT Solutions

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About Me

I’m Jeremy Fontenot, a former Oil & Gas professional with over 20 years of experience, who transitioned to a rewarding career in IT. Throughout my career in the Oil & Gas industry, I held diverse roles, including Derrickman, NDT Level 2 Technician, I&E Supervisor, and Lead Production Operator. While working in this field, I developed a love for technology, often spending my free time fixing broken computers, repairing cell phones, and customizing devices through rooting and jailbreaking.

Recognizing the cyclical instability of the Oil & Gas industry in South Louisiana, I decided to pursue a more stable and fulfilling career in technology. With the support of my wife, I returned to school at Remington College, where I earned an Associate’s degree in Database Administration in 2021, graduating with honors and a GPA of 3.84. I later continued my education in Information Security and Administration at My Computer Career, achieving a 4.0 GPA and earning the prestigious WCITP World Class IT Professional Award.

Since entering the IT field, I’ve worked on setting up servers and Active Directory for a local startup, gaining hands-on experience in system administration and network infrastructure. My goal is to combine my technical skills, passion for problem-solving, and drive for continuous learning to help organizations thrive in a technology-driven world.

Work Experience

Service Desk Technician

Company: Logicalis

Duration: April 2024 – Present

  • Delivered technical support for end-users, ensuring efficient resolution of desktop and software-related issues.
  • Key Metrics:
    • Average resolution time: 0.83 days.
    • 85% of incidents resolved without reassignment.
    • 72% of tickets resolved on the same day.
  • Administered Microsoft 365 and Azure environments, ensuring seamless operation and user access.
  • Managed Active Directory and Group Policy configurations, enhancing security and improving system reliability.

Service Desk Representative / Subject Matter Expert

Company: Insight

Duration: Oct. 2022 – March 2024

  • Provided end-to-end support for desktop hardware, software, and telecommunications systems.
  • Resolved complex technical issues across diverse user environments, maintaining customer satisfaction.
  • Developed user documentation and conducted training sessions to streamline support processes.
  • Consistently met and exceeded service targets through proactive problem-solving and efficient issue resolution.

IT Technician

Company: Completeful Technologies LLC

Duration: Feb. 2022 – June 2022

  • Configured and maintained Windows and Linux servers to support critical business operations.
  • Optimized Active Directory infrastructure and Group Policies to improve network functionality and security.
  • Supported end-users with tailored solutions, increasing operational efficiency and reliability.

Technical Support (Contract)

Company: Hughes Network Services

Duration: Sept. 2021 – Feb. 2022

  • Diagnosed and resolved network connectivity issues for residential and small-business customers.
  • Maintained secure IP network configurations, ensuring reliable service availability.

Help Desk Technician, Work Study

Company: Remington College

Duration: Dec. 2019 – April 2021

  • Provided technical support for students and faculty, ensuring seamless operation of hardware and software systems.
  • Assisted with the configuration of campus-wide IT resources, contributing to smooth daily operations.

Education

Associate of Science in Database Administration

Institution: Remington College, Lafayette, LA

Graduation Year: 2021

Graduated with Honors (GPA: 3.84). Consistently achieved Dean’s List recognition and demonstrated excellence in database management, system analysis, and IT fundamentals.

Information Security and Administration Program

Institution: My Computer Career

Completion Year: 2022

Completed with a perfect GPA of 4.0 and earned the prestigious WCITP World Class IT Professional Award for academic excellence. Specialized in cybersecurity, networking, and information systems management.

Skills & Expertise

Here’s a snapshot of the skills and technologies I specialize in:

Technical Support

Expert in troubleshooting hardware, software, and networking issues.

System Administration

Experience managing and maintaining servers, networks, and internal systems.

Cloud Solutions

Proficient in Microsoft Azure, AWS, and cloud infrastructure management.

Cybersecurity

Implementing data security protocols, securing networks, and mitigating threats.

Networking

Deep understanding of LAN, WAN, and network protocols with hands-on experience in VLANs, IP routing, and more.

Virtualization

Experienced in VMware ESXi, Hyper-V, and other virtualization technologies.

Technologies & Tools

My Homelab

My homelab provides a secure, segmented, and scalable infrastructure for both home and work environments. It allows me to experiment with IT solutions, learn new technologies, and stay ahead in the tech world.

Key Components

VLAN Configuration

Network Diagram

A visual representation of my homelab setup:

Network Diagram

Certifications

Below are the certifications I’ve earned, showcasing my expertise and dedication to IT.

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